Debt Collection Platform

ABLE Collection is an automated debt collection software for banks, retail and SME lending, and invoice collection for enterprises.

BENEFITS

Debt collection software for small business

All stages: Pre-collection, Soft, Hard, Legal collection
API for Collection Agencies
Rapid modification of decision logic and workflows
Short time for new collectors onboarding
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PAIN POINTS

Focus areas of our debt collection solution

ABLE Platform™ cures your pain points while pre-collection, soft, hard, and legal collection.

Increase portfolio quality

Decrease of operational costs

Positive customer experience

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Technical capabilities of our debt collection management system

  • Real-time and batch event processing

  • Service-oriented architecture of the solution

  • Integration with IVR/PDP, including next best time to call prediction

  • Personal and group work queues, tasks and calendars

CUSTOMERS

Debt collection software for banks

Banks, microfinance lenders, enterprises use ABLE Platform™ as a continuous and customer oriented legal debt collection software.

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Why lenders need ABLE Collection Software

Debt recovery process automation 

Faster debt recovery, bot-supported processing of first-level queries, and effective segmentation of customers based on various criteria with ABLE Collection.

100% borrower’s profile transparency 

Consolidated and comprehensive customer data, seamless integration with third-party databases, and a personalized approach to each customer.

Automated case distribution

Quick and effective resolution of cases, efficient staff management according to case complexity, geographical location, and customer credit history.

Customized query processing

Automated processing of first-level queries, seamless query transfers from bot to human staff for optimal workload distribution, and increase of loan officers’ productivity.

Personalized payment notifications 

Higher debt conversion rate due to personalized and automated payment reminding systems. Payment notifications through any communication channels preferred by customers.

Intelligent dashboarding and analytics

Comprehensive and smart dashboarding for improvement of collection efficiency analysis, getting valuable insights on team performance and customer behavior.

Recent projects

We have successfully delivered over 65 projects in lending and banking process automation. Some of them are under NDA, though some we are glad to share with you.

Loan origination

Lending Platform improved loan origination process

Scoring

Hosting scorecards without the Bank’s IT department

Early Warning

Early Warning System for the Retail Commercial Bank

Collection

Soft-collection Remastering in a Bank

ABLE Collection features

Due to a deep understanding of the financial domain, the RNDpoint team embedded the following features in the ABLE Collection:

  • Intuitive, user-friendly interface
  • Quality monitoring
  • Security compliance
  • AI-backed technologies
  • Automated reporting
  • Advanced analytics and dashboarding
  • High integrability
  • Automated case distribution
  • Omnichannel customer engagement
  • Automated call redirection
  • Outbound dial system
  • Management of callbacks
  • Human-like collection bot
  • Easy bot-to-agent transfer
  • IVR system
  • Multi-language support

What Our Clients Are Saying

“Very mature solution for loan origination and servicing that has rich features and a powerful decision engine.

Fast deployment within 3 months, a lot of features are available out-of-the-box. The platform automates the entire loan origination process front-to-back. Gave about 558% improvement in productivity. Availability of multichannel interaction with customers like chatbots, messengers, etc.”

Paul Maleski
Product Owner

FAQ

What is collection software?

‘Debt collection software’ (or payment collection software) is a digital tool for automated debt collection. By using such software, financial institutions and banks can trace and monitor debtors to predict and prioritise debt recovery.

What should I look for in collection software?

Collection software should embrace and support two major fields: borrower management and agent management. 

Borrower management should cover a panoramic borrower profile: segmentation of borrowers or classification of assets, borrowers’ activity tracking, a system of targeted notifications, and a case distribution mechanism.

Agent management should consist of call center management tools, monitoring of field agents’ productivity, API integration and an audit of quality.

What is a debt collection system?

A ‘debt collection system’ refers to the software designed for the automation of the lending process end-to-end from loan application to fund disbursement. Such software ensures a following-up with debtors at all stages: pre-collection, soft and hard collection, and legal collection.

Is debt collection profitable?

Yes. Leveraging debt collection software is an efficient way to increase profitability. By applying such tools, banks and fintechs automate the collection process while reducing costs for staff and decreasing the bad debt ratio in your loan portfolio.


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